Common area cleaning

Maintenance of communal areas in residential buildings, on an agreed schedule with monthly reporting.

An empty stairwell in a residential building

Services / Common area cleaning

Contract cleaning of communal areas

With communal area cleaning the client is not one person but a whole building association. So doing the work well is not enough on its own. The people who live there need to know what was done and when, so there are no disputes at the residents' meeting later.

Every visit is logged, and at the end of each month the building manager receives a report on the work done. The schedule is fixed in the contract: specific days, specific floors, specific tasks.

The price is based on the number of flats rather than floor area. That makes the sum clear and easy to divide between owners, and buildings with the same number of homes pay the same.

A fixed schedule, written into the contract
Monthly report to the building manager
Priced per flat, simple to divide between owners
Invoiced to the building association
Response to an incident within 24 hours

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Price by number of flats

The bigger the building, the less it works out per flat. The figures below assume four visits a month.

Guide prices, dependent on whether there is a lift, basements and outdoor areas
We put the exact quote together after an inspection, ready to read out at a residents' meeting

Areas and tasks

The list below is for four visits a month. On two visits, the monthly tasks stay and the weekly ones are spread out.

Staircase and landings

Sweeping every floor
Wet cleaning of steps and landings
Dusting handrails along their full length
Ledges and cornices
Cleaning windows on the half-landings
Cobwebs in corners and ceilings
Dusting light fittings

Entrance and ground floor

Entrance door, both sides
Intercom panel and bells
Letterboxes, dusted externally
Glass surfaces in the entrance hall
Doormats and entrance area
Notice board
Disinfection of handles and buttons

Lift

Car floor
Mirror and walls
Button panel, cleaned and disinfected
Door runners
External buttons on every floor
Lighting inside the car
Airing and odour removal

Basements and outdoor areas

Sweeping basement corridors
Cleaning shared basement rooms
Stairs down to the basement
Sweeping the area in front of the entrance
Leaf clearance in autumn
Cleaning around the bin store
Dusting technical recesses

What the contract covers

This sets out what is included in the monthly fee and what is agreed separately, so it is clear what exactly is being paid for.

Included in the monthly fee

Labour, equipment and all cleaning products
A fixed number of visits on an agreed schedule
Monthly report to the building manager
Disinfection of contact points
Cover during holidays and illness
Seasonal leaf clearance at the entrance

Agreed separately

Snow clearance and gritting
Deep cleaning after building work
Façade and external window cleaning
Grounds maintenance and grass cutting
Removal of abandoned bulky waste
Pest control

Snow clearance and grounds maintenance can be added as seasonal annexes to the main contract.

From enquiry to first clean

Building inspection

We walk the entrance, count the floors and flats, and look at the flooring, the lift and the basements. We also ask residents what problems they have noticed.

20-30 minutes

A quote for the residents' meeting

You receive a written quote with a price per flat and per entrance, broken down line by line. It is written to be read aloud at the meeting.

within 2 working days

Decision and contract

Once the residents' meeting decides, we sign a contract with the building association covering the schedule, the scope and payment terms.

at your pace

Access and start

We arrange a key or fob. The first visit is usually more thorough than the routine ones, so that we start from clean.

first week

Routine work and reporting

We work to the schedule, the building manager gets a report every month, and anyone can raise something through them at any time.

ongoing

Why building associations stay with us

A report every month

Every visit is logged. At month end the manager has a report ready to show the residents' meeting, instead of explaining verbally what has been done.

A predictable sum

A price per flat, fixed in the contract. It does not move because of a "dirtier month", and it divides between owners without arithmetic.

Fixed days

Residents know when we come. The weekdays are written into the contract and do not change from month to month.

Contact points disinfected

Handrails, intercom, lift buttons. In winter these are the busiest surfaces in the entire building.

Someone always turns up

During holidays or illness we send a replacement. The entrance is not left uncleaned for two weeks because one person is unwell.

We work with managers too

If the building has a professional manager, communication runs through them. If not, we work directly with a nominated owner.

Advice for building managers

The most common reason for changing contractor is a lack of clarity. If residents do not know what was done and when, every bit of dirt is read as a failure to deliver.

Ask any contractor for two things: a schedule by day, and a monthly report. Print them and pin them on the notice board where everyone can see them. The meetings get noticeably shorter.

„In our entrance with 32 flats, the biggest problem was that nobody knew what was being done. Every month I had to explain what had been done. Now I just pin the sheet to the board and the questions stopped.“

Rumen S., building manager, residential block in Mladost

Worth knowing

How many visits are needed

For an entrance without a lift and up to 16 flats, two visits a month are usually enough. Where there is a lift, children and pets, or a commercial unit on the ground floor, four visits is the minimum for keeping the place clean and stopping rubbish from piling up.

Autumn and winter are dirtier, with leaves, mud and road salt off the street. So the contract allows for cleaning more often then, usually four times a month from October to March. Two visits are enough for the rest of the year.

How the decision gets made

Choosing a cleaning contractor for communal areas is a decision of the residents' meeting and is recorded in the minutes. So the quote states it plainly: price per flat, price per entrance, how many visits it covers and what exactly gets done.

Payment is usually by bank transfer from the association's account against an invoice. Collection by the manager is possible, but transfer is more transparent and reduces disputes.

What affects the price

The number of flats, that is the main thing, not floor area
Number of floors and whether there is a lift
Floor type, terrazzo, porcelain tile and marble are maintained differently
Whether there are basements and surrounding outdoor areas
A commercial unit on the ground floor, which brings people in off the street
Visit frequency and any seasonal split

We maintain buildings across Sofia

We work throughout the city and in the nearby towns. Travel within Sofia is included in the price.

Centre

Lozenets

Izgrev

Mladost

Lyulin

Nadezhda

Krasno Selo

Ovcha Kupel

Dragalevtsi

Boyana

Vitosha

Studentski Grad

Manastirski Livadi

Bankya

Within 2 working hours Reply to your enquiry with a guide price.
Travel included No surcharge anywhere within Sofia.
Usually within 48 hours A free slot for a building inspection.
Outside Sofia Pernik, Bozhurishte, Kostinbrod, Svoge and Samokov, by arrangement.

If you are outside the areas listed, call us. We usually find a way.

Questions

Frequently asked questions

How often do you come?

Most commonly two or four times a month. The schedule is agreed with the building association and written into the contract with specific weekdays.

How is payment handled?

Usually by bank transfer from the association's account against an invoice. Collection by the manager is possible, but transfer is more transparent.

Do you maintain the grounds too?

Yes. For buildings with outdoor areas we can include sweeping, leaf clearance and basic grounds maintenance as an annex to the contract.

Do you do snow clearance?

It is not part of the standard contract, but it can be agreed separately as a seasonal annex for December to February.

Who provides access to the building?

The association provides a key or fob. Access is described in the contract, and the list of people using it is by name.

What if one of the residents is not happy?

Reports come through the building manager. We usually respond by the next scheduled visit, and for anything more serious we come back at no extra charge.

Can we trial it for a month?

Yes. We offer a one-month trial, after which the association decides whether to continue. No penalty if you do not.

Enquiry

A quote ready for your residents' meeting

Free inspection of the entrance and a written quote with a per-flat price, within two working days.

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Price by number of flats